Legal notice

Welcome to LuxeNest. This Legal Notice provides important information about our website, business and the use of our online services.

1. Business Information

Trading Name: LuxeNest
Website: LuxeNest Online Store
Customer Support Email: support@luxenest.com
Business Location: United Kingdom

LuxeNest operates an online retail store offering mattresses, mattress toppers, pillows, bedding and other bedroom essentials.

Where required by applicable law, additional business or registration information will be provided to customers through the appropriate legal or business documentation.

2. Website Ownership

Unless otherwise stated, the content available on the LuxeNest website, including our:

  • Brand name

  • Logo

  • Text

  • Product descriptions

  • Images

  • Graphics

  • Website design

  • Page layouts

  • Marketing materials

is owned by or used with permission by LuxeNest.

Unauthorised copying, reproduction, distribution, modification or commercial use of our website content is not permitted without prior written permission.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, sizes and other information displayed on our website are accurate and up to date.

However, minor differences in colour or appearance may occur due to lighting conditions, photography and individual screen settings.

Customers should review the product information and available options carefully before placing an order.

4. Pricing and Availability

All prices and product availability displayed on our website are subject to change.

We aim to maintain accurate pricing and availability information. In the event of an obvious pricing, product or technical error, we reserve the right to correct the error and, where appropriate, contact affected customers.

If an order is cancelled due to a genuine error or product unavailability after payment has been taken, an appropriate refund will be provided.

5. Website Use

You agree to use the LuxeNest website lawfully and responsibly.

You must not:

  • Attempt to gain unauthorised access to our website or systems

  • Introduce malicious software or harmful code

  • Use the website for fraudulent purposes

  • Interfere with website security or functionality

  • Copy or misuse website content

  • Use automated systems in a way that disrupts our website

  • Submit false or misleading information

We may restrict access to our website where necessary to protect our customers, systems or business.

6. External Links

Our website may contain links to third-party websites or services.

These links may be provided for convenience or additional information. LuxeNest does not control and is not responsible for the content, availability, security or privacy practices of third-party websites.

Customers should review the relevant third party's terms and privacy policies before using external services.

7. Privacy

We take the privacy and security of customer information seriously.

Personal information is handled in accordance with our Privacy Policy, which explains how we collect, use, store and protect personal information.

For privacy enquiries, please contact:

support@luxenest.com

8. Consumer Rights

Nothing contained in this Legal Notice, our Terms of Service or any other website policy is intended to remove, restrict or exclude any legal rights that consumers have under applicable UK law.

If you receive a product that is faulty, damaged, incorrect or not as described, please contact us so that we can provide an appropriate remedy in accordance with applicable consumer protection requirements.

9. Website Availability

We aim to keep our website available and operating properly. However, temporary interruptions may occur due to:

  • Maintenance

  • Technical issues

  • Security incidents

  • System updates

  • Internet or hosting problems

  • Circumstances beyond our reasonable control

We cannot guarantee that the website will always be available or completely error-free.

10. Changes to This Legal Notice

We may update this Legal Notice from time to time to reflect changes to our business, website, services or applicable legal requirements.

The latest version will be published on this page together with the date of the most recent update.

11. Contact Us

For legal, business or general enquiries, please contact:

LuxeNest
Email: support@luxenest.com

We aim to maintain a transparent, professional and trustworthy online shopping experience for customers across the United Kingdom.

LuxeNest

Premium Comfort • Better Sleep • Everyday Luxury