Privacy policy

At LuxeNest, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order or contact us.

We aim to handle your personal information responsibly, securely and transparently in accordance with applicable UK data protection laws.

1. Who We Are

LuxeNest operates an online store providing sleep and bedroom essentials to customers in the United Kingdom.

Trading Name: LuxeNest
Email: support@luxenest.com

For any privacy-related questions or requests, please contact us at support@luxenest.com.

2. Information We Collect

When you use our website, contact us or place an order, we may collect:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order and transaction details

  • Products purchased

  • Customer service enquiries

  • Information you provide when contacting us

  • Website usage and technical information, where applicable

We only collect information that is reasonably necessary to operate our store, process orders and provide customer services.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Arrange delivery of your purchases

  • Provide order confirmations and updates

  • Respond to customer enquiries

  • Process returns, refunds and exchanges

  • Maintain and improve our website and services

  • Prevent fraud, misuse and security threats

  • Meet legal and regulatory obligations

  • Send marketing communications where you have provided appropriate consent or where otherwise permitted by law

4. Lawful Basis for Processing

Depending on the circumstances, we may process your information based on:

Contract: To process and fulfil your order.

Legal obligation: Where we are required to retain or provide information to comply with applicable laws.

Legitimate interests: Where processing is reasonably necessary to operate, secure and improve our business.

Consent: Where you have voluntarily provided consent, such as for certain marketing communications or non-essential cookies.

Where we rely on consent, you may withdraw it at any time.

5. Payment Information

Payments made through our website are processed by our payment service providers.

LuxeNest does not normally have access to or store your complete payment card details. Payment information is handled by the relevant payment provider according to its own security and privacy practices.

Please never send complete card details, passwords or other sensitive payment information to us by email.

6. Sharing Your Information

We may share relevant information with trusted service providers where necessary to operate our business and fulfil your order.

These may include:

  • Shopify and technology service providers

  • Payment service providers

  • Delivery and fulfilment partners

  • Website, hosting and security providers

  • Customer support providers

  • Professional advisers where necessary

  • Government or regulatory authorities where legally required

We only share information where there is a legitimate business, contractual or legal reason to do so.

7. International Data Transfers

Some of our service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.

8. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

These measures may include appropriate access controls, secure systems, encryption where appropriate, and reputable technology and payment providers.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we keep information may depend on:

  • The purpose for which it was collected

  • Our relationship with you

  • Legal and accounting requirements

  • The resolution of disputes or complaints

  • Fraud prevention and security requirements

When information is no longer required, we take appropriate steps to securely delete or anonymise it.

10. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and, where permitted, support marketing activities.

Some cookies are necessary for the website to function, while others may require your consent.

You can manage available cookie preferences through our website's cookie controls where provided.

11. Marketing Communications

If you choose to receive marketing communications from LuxeNest, we may use your contact information to send you information about products, offers and updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us at support@luxenest.com.

12. Your Privacy Rights

Subject to applicable legal conditions and exemptions, you may have rights including:

  • The right to access your personal information

  • The right to request correction of inaccurate information

  • The right to request deletion of personal information

  • The right to request restriction of processing

  • The right to object to certain processing

  • The right to data portability in applicable circumstances

  • The right to withdraw consent where processing is based on consent

To exercise a privacy right, please contact support@luxenest.com.

We may need to verify your identity before completing certain requests to help protect your information.

13. Children's Privacy

Our website is intended for general consumers and is not specifically directed towards children.

We do not knowingly collect personal information from children where such collection is not appropriate or permitted.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

LuxeNest is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of any external website you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or applicable legal requirements.

The latest version will always be made available on this page together with the date it was last updated.

16. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information, or wish to exercise your privacy rights, please contact us:

LuxeNest
Email: support@luxenest.com

17. Complaints

If you have concerns about how we handle your personal information, please contact us first at support@luxenest.com so that we can review and address your concern.

You may also have the right to complain to the UK's Information Commissioner's Office (ICO) where applicable.

LuxeNest
Premium Comfort • Better Sleep • Everyday Luxury