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Terms of Service

Last Updated: 23 August 2026

Welcome to LuxeNest. These Terms of Service govern your use of our website and the purchase of products from our online store.

By accessing our website or placing an order, you agree to comply with these Terms of Service. Please read them carefully before using our website or purchasing from us.

1. About LuxeNest

LuxeNest is an online retailer offering mattresses, mattress toppers, pillows, bedding and other bedroom essentials to customers in the United Kingdom.

Trading Name: LuxeNest
Customer Support: support@luxenest.com

2. Using Our Website

You agree to use the LuxeNest website lawfully and responsibly.

You must not:

• Use our website for unlawful or fraudulent purposes

• Attempt to gain unauthorised access to our systems

• Interfere with the security or operation of our website

• Copy, reproduce or misuse our website content without permission

• Submit false, misleading or fraudulent information

• Use our website in a way that could damage LuxeNest or other customers

We reserve the right to restrict or suspend access where we reasonably believe our website is being misused.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, sizes and other information displayed on our website are accurate and up to date.

However, colours may appear slightly different depending on your device, screen settings and lighting conditions.

Product images are provided to help customers understand the appearance of the product. Unless otherwise stated, the exact product shown in the images will be delivered.

We reserve the right to correct genuine errors in product descriptions, pricing or availability.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we will contact you and may offer an appropriate alternative or refund, where applicable.

5. Prices

All product prices are displayed on the website at the time of purchase.

Prices may change from time to time. Any price change will not affect an order that has already been accepted, except where an obvious pricing error has occurred.

Where applicable, taxes and other charges will be displayed during the checkout process.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email. This confirms that we have received your order but does not necessarily mean that the order has been accepted.

We reserve the right to decline or cancel an order in appropriate circumstances, including suspected fraud, significant pricing errors, product unavailability or circumstances beyond our reasonable control.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

7. Payment

Payment must be completed using the payment methods available at checkout.

Payment information is processed through our payment service providers. LuxeNest does not normally store complete payment card details.

You confirm that you are authorised to use the payment method provided when placing an order.

8. Free UK Delivery

LuxeNest currently offers free delivery on eligible UK orders.

Delivery availability, estimated delivery times and any applicable restrictions will be communicated during the ordering process or through our Delivery Information.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

9. Returns & Refunds

Our Return & Refund Policy explains the process for cancellations, returns, refunds, faulty products, damaged items and incorrect orders.

Nothing in these Terms of Service limits your statutory rights under applicable UK consumer law.

10. Faulty or Incorrect Products

If you receive an item that is faulty, damaged or incorrect, please contact us at:

support@luxenest.com

Please provide your order number and relevant information or photographs where appropriate.

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.

11. Cancellations

For most online purchases, UK consumers may have statutory cancellation rights, subject to applicable exceptions.

Certain products may be excluded from cancellation rights where permitted by law, including personalised products and certain sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.

Please refer to our Return & Refund Policy for further information.

12. Intellectual Property

All content on the LuxeNest website, including:

• Logos

• Brand names

• Product descriptions

• Images

• Graphics

• Website design

• Text

• Page layouts

is owned by or licensed to LuxeNest unless otherwise stated.

You may not reproduce, distribute, modify or commercially use our content without prior written permission.

13. Third-Party Services

Our website may use third-party services such as payment providers, delivery partners, analytics services and technology providers.

These services may have their own terms and privacy policies.

LuxeNest is not responsible for the independent policies or practices of third-party services.

14. Website Availability

We aim to keep the LuxeNest website available and functioning properly. However, we cannot guarantee uninterrupted or error-free access at all times.

Website availability may occasionally be affected by maintenance, technical issues, security incidents or circumstances beyond our reasonable control.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Subject to this, LuxeNest will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms affects your legal rights as a consumer.

16. Events Outside Our Control

LuxeNest will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include severe weather, natural disasters, strikes, transportation disruptions, technical failures, government restrictions, or other events outside our reasonable control.

Where such an event affects your order, we will take reasonable steps to keep you informed.

17. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use and protect your personal information.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, website, business practices or applicable legal requirements.

The latest version will be published on this page with the date of the most recent update.

Your order will be governed by the Terms applicable at the time you place it.

19. Governing Law

These Terms of Service are governed by the laws applicable in the United Kingdom.

Where applicable, disputes will be subject to the jurisdiction of the courts of the relevant part of the United Kingdom in accordance with applicable consumer protection law.

20. Contact Us

If you have any questions about these Terms of Service, your order or our services, please contact:

LuxeNest
Email: support@luxenest.com

We aim to provide a professional, transparent and reliable shopping experience for every LuxeNest customer.

LuxeNest

Premium Comfort • Better Sleep • Everyday Luxury