Bilkul bhai. LuxeNest UK store ke liye clear, professional aur customer-friendly Return & Refund Policy yeh rakhein. Ismein UK online-shopping rights ko dhyan mein rakha gaya hai, lekin aapko apni actual return address/processing details ke mutabiq finalise karna hoga.

Return & Refund Policy

Last Updated: 23 August 2026

At LuxeNest, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we're here to help.

This policy explains when and how you can return products and request a refund.

1. Your Right to Cancel

For most products purchased online, UK customers may have the right to cancel their order within 14 days of receiving the goods, without needing to provide a reason, subject to applicable legal exceptions.

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.

Certain products may be excluded from cancellation rights where permitted by law, including goods that are personalised or made to the customer's specifications and certain sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

2. Our Return Window

In addition to your statutory rights, LuxeNest may offer returns in accordance with the individual product and order terms displayed at the time of purchase.

Please contact us before sending any item back so that we can provide the appropriate return instructions.

3. Products Must Be Returned Appropriately

Returned products should be:

• Unused and in a resalable condition where applicable

• Returned with original packaging where reasonably possible

• Complete with any accessories or included items

• Protected appropriately during return delivery

You are responsible for taking reasonable care of products while they are in your possession.

Where permitted by law, a refund may be reduced if goods have been handled beyond what is reasonably necessary to inspect their nature, characteristics and functionality.

4. Mattresses, Pillows & Bedding

For hygiene and health reasons, certain sleep products may have specific return conditions.

Products such as mattresses, pillows, bedding and other items intended for direct contact with the body may only be eligible for return if they remain unopened, unused and appropriately sealed, where applicable.

These conditions do not affect your statutory rights where a product is faulty, damaged or not as described.

If you are unsure whether your item is eligible for return, please contact us before opening or using the product.

5. Faulty, Damaged or Incorrect Items

If your order arrives:

• Damaged

• Faulty

• Incorrect

• Missing an item

• Significantly different from the product description

please contact us as soon as possible at support@luxenest.com.

Please provide your order number and, where appropriate, clear photographs or other information that helps us assess the issue.

We will review the matter and provide an appropriate solution in accordance with your legal rights.

Depending on the circumstances, this may include a replacement, repair, price reduction or refund.

6. How to Request a Return

To request a return, please email:

support@luxenest.com

Please include:

• Your full name

• Order number

• Product name

• Reason for the return, where applicable

• Photographs if the product is damaged, faulty or incorrect

Please wait for our return instructions before sending your product back.

7. Return Delivery Costs

Where you cancel an order under your statutory cancellation rights, you may generally be responsible for the direct cost of returning the goods unless:

• The goods are faulty or not as described; or

• LuxeNest has agreed to cover the return cost; or

• Applicable law requires us to cover it.

Where a product is faulty, damaged or incorrectly supplied, LuxeNest will provide an appropriate remedy in accordance with applicable consumer law.

8. Refunds

Once your return has been received and assessed, we will process an eligible refund.

Where a refund is due following cancellation under applicable consumer law, we will generally refund the standard delivery charge paid for the original order. Additional costs resulting from choosing a more expensive delivery option may not be refundable where permitted by law.

Refunds will normally be made using the original payment method.

Please allow reasonable processing time for the refund to appear in your account, depending on your payment provider or bank.

9. Exchanges

If you would like to exchange an item, please contact us at support@luxenest.com.

Depending on stock availability and the nature of the product, we may be able to arrange an exchange or recommend the most suitable alternative.

10. Non-Returnable Items

Where permitted by law, certain items may not be eligible for return, including:

• Personalised or specially made products

• Certain sealed products that are unsuitable for return for health or hygiene reasons once unsealed

• Products that have been used or handled beyond what is reasonably necessary to inspect them

This does not affect your statutory rights relating to faulty, damaged or incorrectly supplied products.

11. Late or Missing Refunds

If you have been notified that your refund has been processed but it has not yet appeared in your account, please:

1. Check your bank or payment account.

2. Contact your payment provider or bank.

3. Contact us at support@luxenest.com if the refund remains outstanding.

We will be happy to help investigate the matter.

12. Consumer Rights

Nothing in this policy is intended to limit or exclude your rights under applicable UK consumer protection law.

If a product is faulty, not as described or does not meet the legal standards that apply to the sale of goods, you may have additional legal rights.

13. Contact Us

For all return and refund enquiries, please contact:

LuxeNest
Email: support@luxenest.com

Please include your order number so that we can assist you as quickly as possible.

LuxeNest
Premium Comfort • Better Sleep • Everyday Luxury