Shipping policy
At LuxeNest, we aim to make ordering your bedroom essentials simple, convenient and reliable. We currently offer free delivery on eligible UK orders, with an estimated delivery time of 2–3 working days.
1. Delivery Area
LuxeNest currently delivers to customers across the United Kingdom.
Delivery availability may vary for certain locations or products. If any specific delivery restriction applies to your order, we will provide relevant information during the ordering process.
2. Free UK Delivery
Free standard delivery is available on eligible UK orders.
Customers will not be charged a standard delivery fee at checkout for eligible UK orders.
UK Delivery: Free
Estimated Delivery: 2–3 Working Days
3. Order Processing
Orders are processed after payment has been successfully received.
We aim to process orders promptly so that they can be dispatched as quickly as possible.
Once your order has been dispatched, you may receive a dispatch confirmation containing relevant delivery information.
4. Delivery Time
We aim to deliver eligible UK orders within 2–3 working days after the order has been successfully processed and dispatched.
Delivery times may vary slightly depending on:
-
Your delivery location
-
Product availability
-
Order volume
-
Delivery service
-
Circumstances outside our reasonable control
While we aim to meet the estimated delivery timeframe, 2–3 working days is an estimated timeframe and not an absolute guarantee.
5. Delivery Address
Please ensure that your delivery address, postcode and contact details are accurate and complete when placing your order.
LuxeNest cannot be responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.
If you realise that you have entered an incorrect address, please contact us as soon as possible at:
We will do our best to assist, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
6. Order Tracking
Where tracking is available, tracking information may be provided after your order has been dispatched.
You can use the tracking information provided to monitor the progress of your delivery.
7. Delivery Attempts
If nobody is available to receive your order, the delivery provider may leave the parcel in a suitable location, leave a delivery notification or make another delivery attempt, depending on the delivery service being used.
Please follow any instructions provided by the delivery provider.
8. Large or Bulky Items
Certain LuxeNest products, including mattresses and other larger bedroom items, may require specialist or scheduled delivery arrangements.
Where applicable, delivery details will be communicated to you during the ordering process or after your order has been placed.
For larger products, the delivery timeframe may differ from our standard 2–3 working day estimate where additional arrangements are required.
9. Damaged Deliveries
If your order arrives damaged, please contact us as soon as reasonably possible at:
Please provide:
-
Your order number
-
A description of the issue
-
Clear photographs of the packaging and product, where possible
We will review the issue and work with you to provide an appropriate solution in accordance with your legal rights.
10. Missing or Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please include your order number so that we can investigate the delivery status and assist you.
11. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us promptly at:
We may request photographs or additional information to help us investigate the issue.
If an error has been made by LuxeNest, we will work to resolve it appropriately.
12. Delivery Delays Outside Our Control
Although we aim to deliver within 2–3 working days, occasional delays may occur due to circumstances outside our reasonable control.
These may include:
-
Severe weather
-
Transportation disruption
-
Courier delays
-
Strikes or industrial action
-
Natural events
-
Government restrictions
-
Operational or technical issues
-
Unexpected logistics disruption
Where a significant delay occurs, we will take reasonable steps to keep affected customers informed.
13. Returns and Delivery Costs
Please refer to our Return & Refund Policy for information about cancellations, returns and applicable return delivery costs.
Your statutory consumer rights are not affected by this Shipping Policy.
14. Contact Us
If you have any questions about delivery, tracking or your order, please contact:
LuxeNest
Email: support@luxenest.com
We are committed to providing a straightforward, reliable and convenient delivery experience for our UK customers.
LuxeNest
Premium Comfort • Better Sleep • Everyday Luxury
Free UK Delivery • 2–3 Working Days • Dedicated Customer Support